To ensure the best possible support, CITS provides ASU students, faculty and staff with this Service Level Agreement outlining the specific services, priorities, and responsibilities related to the support of technology. This unit is committed to delivering quality customer service and technical solutions in support of campus wide technology. Technology support services are provided through Center for Information Technology Services. The purpose of this SLA is to ensure that the CITS Team and the University students, faculty, staff and parents have a clear unambiguous expectation of the level of CITS services to be delivered.
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